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Templates and broadcasts

Create message templates, get them approved and send a campaign to a tag, segment or uploaded list.

Message templates

Open Templates to create a template. Choose a category (Utility, Marketing or Authentication), write the body with {{1}}-style variables, add example values and any buttons, then submit. Status is updated from Meta's notifications and a periodic sync.

  • Variables need sample values so Meta can review them
  • Use the Library for ready-made starting points
  • Only approved templates can be used in campaigns, flows and the API

Broadcasts

  1. Open Broadcasts → New campaign and choose an approved template.
  2. Map the template's variables to contact fields such as name or any custom detail.
  3. Choose the audience: all contacts, a tag, a segment, a CSV upload or pasted numbers. The preview shows how many will receive it and how many were skipped and why.
  4. Send now or schedule for later. You can pause or cancel a running campaign.
Contacts who opted out are always excluded. Delivery, read, reply and failure states appear per recipient in Campaign Reports.
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