Refund & Cancellation Policy
Plans are prepaid and don't auto-renew. Here's how cancellation and refunds work.
Last updated · ScaleDesk Technology Pvt Ltd
Cancellation
- Plans are prepaid and do not renew automatically, so there is nothing to cancel to avoid a future charge
- Your plan stays active until the end of the period you paid for
- You can delete your workspace at any time by contacting us
Refunds
| Situation | What happens |
|---|---|
| You paid, but the payment failed or was charged twice | Failed and duplicate payments are refunded to the original payment method. Razorpay normally completes these within 5–7 business days. Contact us if it takes longer. |
| You are unhappy within 7 days of your first paid purchase | Contact us and we'll refund your payment in full, provided the account hasn't broken our Terms or Meta's policies. |
| You want to leave partway through a paid period | We don't refund the unused part of a period after the first 7 days. |
| You move to a different plan | The unused value of your current plan is credited toward the new plan at checkout, so you don't pay twice for the same time. |
| A billing error on our side | We correct it and refund the difference. |
What isn't refundable
- Charges made by Meta for WhatsApp messages, which are billed by Meta
- Fees charged by Razorpay or others on payments you collected from your own customers
- GST that has already been remitted, except where the underlying payment is refunded
How to ask for a refund
Email support@leadforgrow.com from your account email with your invoice number and the reason. We reply within 2 business days. Approved refunds are issued to the original payment method and usually reach you within 5–10 business days, depending on your bank.