Auto-Replies
Auto-replies that greet, reassure and answer — around the clock
Greet new customers, tell people when you're closed, apologise when a reply is slow and answer common keywords instantly. Set it once and it runs every day.
What you get
Why teams choose auto-replies in LeadForGrow
Welcome message
A friendly first message the first time someone writes in — sent once, not on every visit.
Away message with business hours
Define your weekly hours and time zone. Outside them, customers get a clear message about when to expect a reply.
Delayed holding reply
If nobody has answered within a few minutes, send a polite note so the customer knows they haven't been forgotten.
Custom keyword replies
Reply to exact words, phrases that contain a keyword, or anything at all — checked in that order of priority.
Start a flow from a keyword
A keyword can answer with text or launch a full chat flow when the answer needs a conversation.
Stops when a human steps in
Once an agent replies, automation for that chat pauses until it is resumed, so customers never get two voices.
How it works
From setup to results in four steps
- 1
Write your messages
Welcome, away and delayed replies, using merge fields like the customer's first name.
- 2
Set business hours
Choose days, hours and your time zone.
- 3
Add keyword replies
Create exact, contains or catch-all replies and attach a flow if you need one.
- 4
Switch it on
Toggle each automation independently and change it any time.
Use cases
Where it makes a difference
Shops and restaurants
Send timings, menu links and delivery areas the moment someone says 'menu' or 'timing'.
Services and agencies
Acknowledge every enquiry instantly and promise a specific reply window.
Schools and institutes
Answer admission and fee questions outside office hours.
See it in your industry: Restaurants & Food
FAQ
Questions about auto-replies
Will the away message send to everyone who writes after hours?
It is rate-limited per customer, so someone who sends five messages after hours doesn't get five identical replies.
Can I use the customer's name in a reply?
Yes. Use merge fields such as {{first_name}} and {{name}}, and custom fields you have saved on the contact.
What if two keyword replies match?
Exact matches win over 'contains' matches, which win over catch-all replies, so the most specific answer is always sent.
Do auto-replies count against my AI allowance?
No. Welcome, away, delayed and keyword replies are rule-based and don't use AI replies.
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