Shared Team Inbox
A shared inbox that keeps every WhatsApp conversation owned
Stop passing a phone around. Everyone on your team replies from one WhatsApp Business number, chats are assigned to a person, and nothing gets answered twice — or not at all.
What you get
Why teams choose shared team inbox in LeadForGrow
Assign and route automatically
Round-robin or fixed rules hand every new chat to an available teammate, so the first reply never waits on someone to notice it.
Live 24-hour window tracking
See exactly how long you can reply freely. When the window closes, the composer switches to approved templates so you never hit a blocked send.
Quick replies with a slash
Type / and pick a saved answer. Consistent, fast replies for pricing, hours, delivery times and everything you type ten times a day.
Labels, tags and private notes
Label a conversation, tag the contact and leave notes only your team can see — full context for whoever picks the chat up next.
Bot first, human when it matters
Let flows and the AI agent handle the routine. The moment a person replies, automation pauses so customers never get talked over.
Deals beside the conversation
Open the contact panel to see their deals, add a new one and request a payment without leaving the chat.
How it works
From setup to results in four steps
- 1
Connect your number
Link your WhatsApp Business number through Meta's Cloud API in a few minutes.
- 2
Invite your team
Add agents and admins with roles, then choose how new chats are assigned.
- 3
Reply together
Work from one inbox with filters for open, mine, unassigned and resolved conversations.
- 4
Measure and improve
Track first-response time and workload per agent in conversation analytics.
Use cases
Where it makes a difference
Support desks
Route by workload, resolve conversations and keep a clean history for repeat customers.
Sales teams
Give each lead an owner, keep notes on the deal and follow up inside the same thread.
Clinics and service businesses
Front-desk staff share one number while doctors or technicians are looped in with internal notes.
See it in your industry: E-commerce & D2C, Clinics & Healthcare, Agencies & Consultants
FAQ
Questions about shared team inbox
How many people can use one WhatsApp number?
As many seats as your plan includes. Every seat signs in with its own login, so each reply is attributed to the right person.
Can customers tell that several agents are replying?
No. Customers see a single business number and name. Internally you see who sent each message.
What happens after the 24-hour window closes?
WhatsApp only allows free-form replies within 24 hours of the customer's last message. After that, the inbox lets you send an approved message template to restart the conversation.
Can I keep the WhatsApp Business app on my phone?
Numbers on the WhatsApp Cloud API run through the platform rather than the phone app. You reply from the LeadForGrow inbox on any device with a browser.
Start automating WhatsApp today
Free trial. No credit card. Connect your number and go live in minutes.