AI Agent
An AI agent that answers from your knowledge — and knows when to stop
Add your FAQs, policies and web pages. The agent replies to customers on WhatsApp using only what you gave it, in the tone you choose, and hands the chat to your team when it can't help.
What you get
Why teams choose ai agent in LeadForGrow
Grounded in your content
Answers are drawn from the knowledge sources you add — text, FAQs and web pages — so it talks about your business, not the internet.
Human hand-over
When a question is outside its knowledge or the customer asks for a person, the agent stops and routes the chat to your team.
Your tone, your rules
Set the personality and add instructions — formal or friendly, short or detailed, language preferences — per workspace or per flow step.
Fast, relevant retrieval
Content is indexed for search so the agent finds the right passage quickly, even in a long knowledge base.
You control the key
Bring your own Anthropic API key or use the platform's, with a monthly reply allowance shown in your usage.
Works inside flows
Drop an AI reply step into any flow — for example after a menu — and continue the journey once it has answered.
How it works
From setup to results in four steps
- 1
Add knowledge
Paste text, add FAQs or point at a web page. Each source is processed and shows its status.
- 2
Set the tone
Choose personality and any extra instructions for how the agent should respond.
- 3
Turn it on
Enable the agent for your workspace, or use it selectively inside flows.
- 4
Review and refine
Read the conversations, fix gaps in your knowledge base and watch hand-overs decline.
Use cases
Where it makes a difference
After-hours answers
Cover nights and weekends with accurate answers and a clean hand-over in the morning.
Repetitive questions
Return policy, delivery times, fees, timings — answered instantly so agents handle the exceptions.
Product discovery
Help visitors find the right plan or product, then pass warm leads into your pipeline.
See it in your industry: Clinics & Healthcare
FAQ
Questions about ai agent
Can the AI make things up?
The agent is instructed to answer only from your knowledge base and to hand over when it is not confident. No AI is perfect, so we recommend reviewing conversations regularly and keeping your knowledge base up to date.
Which model powers the agent?
The agent uses Anthropic's Claude models. Your messages are sent to Anthropic only when the AI agent is enabled and needs to answer.
Does it work in Hindi or other languages?
It replies in the language the customer writes in, as far as the underlying model supports it. Keep your knowledge base in the languages you want strong answers in.
Is there a limit on AI replies?
Each plan includes a monthly number of AI replies. Your usage is visible in the dashboard.
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