Conversation Analytics
Analytics that show how your WhatsApp desk is really doing
Know how many conversations you get, how quickly you reply, whether your messages are delivered and read, and who on the team is carrying the load.
What you get
Why teams choose conversation analytics in LeadForGrow
Volume over time
Messages received and sent per day, plus new conversations and new contacts.
First-response time
The average time it takes to answer a customer's first message.
Delivery funnel
Sent, delivered, read and failed for outgoing messages, with the percentages that matter.
Team activity
Messages and conversations handled per agent so workloads are visible and fair.
Campaign reports
Per-campaign delivery, reads, replies and failures with reasons.
Sales reports
Revenue won, win rate and pipeline forecast from the same dashboard.
How it works
From setup to results in four steps
- 1
Work as usual
Analytics are built from real conversations — nothing to instrument.
- 2
Choose a range
Look at the last 7, 30 or 90 days.
- 3
Spot the gaps
Find slow hours, overloaded agents or campaigns with poor delivery.
- 4
Act
Adjust assignment rules, hours or content and watch the numbers move.
Use cases
Where it makes a difference
Support managers
Set response-time targets and coach the team with real numbers.
Marketing
Compare campaigns by delivery, reads and replies to learn what works.
Founders
Keep one eye on volume, response and revenue without a BI tool.
See it in your industry: Agencies & Consultants
FAQ
Questions about conversation analytics
How is first-response time measured?
From a customer's first message in a conversation to the first reply sent by an agent, bot or flow.
Can I export the data?
Contacts and deals export to CSV, and the REST API and webhooks let you send events to your own analytics tools.
Is data real-time?
Delivery and read states update as WhatsApp reports them, typically within seconds.
Do analytics include conversations handled by the AI agent?
Yes. Messages sent by bots, flows, the AI agent and agents are all counted, and you can tell them apart in the inbox.
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